Terms of service

Last updated: 27 September 2026

1. Who we are

optimalnative.co.uk and optimalnative.com are operated by FULL SPECTRUM O/M LTD ("we", "us"), company number 16053576, registered in England and Wales, 128 City Road, London, EC1V 2NX, United Kingdom. Email: orders@optimalnative.com

2. Age

You must be 18 or over to buy from us.

3. Our products

Our products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Read the label and do not exceed the stated recommended daily dose. Some products contain caffeine.

4. Orders

Your order is an offer to buy. We accept it when we email you that your order has shipped. We may refuse or cancel an order (for example, if a product is unavailable or the price was clearly wrong); if we do, we refund you in full.

5. Pre-orders

Pre-orders are paid in full at checkout and ship from the date shown on the product page. You can cancel a pre-order at any time before it ships for a full refund. If the ship date changes, we will email you with the new date.

6. Prices and payment

Prices are shown in the currency of your market at checkout and include VAT where applicable. Delivery costs are shown before you pay.

7. Delivery

See our Shipping policy.

8. Cancellations, returns and refunds

See our Refund policy. Nothing in these terms affects your statutory rights.

9. Subscriptions

See our Subscription policy.

10. Promotions

Promotions (such as free gifts) have their own terms, shown with the promotion.

11. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

12. Website content

All content on this site belongs to us or our licensors. You may not copy it for commercial use without our permission.

13. Changes to these terms

We may update these terms. The version on the site when you place your order applies to that order.

14. Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you also keep the protection of the mandatory consumer laws of your country, and you can bring a claim in your local courts.