Refund policy

Last updated: 27 September 2026

Optimal Native (optimalnative.co.uk and optimalnative.com) is operated by FULL SPECTRUM O/M LTD, company number 16053576, 128 City Road, London, EC1V 2NX, United Kingdom.

Your right to cancel

You can cancel your order within 14 days of receiving it, without giving a reason.

Sealed products

Our pouches are sealed for health and hygiene reasons. Once a can's seal has been broken, it cannot be returned unless it is faulty or not as described.

Pre-orders

You can cancel a pre-order at any time before it is dispatched for a full refund.

How to return

1. Email orders@optimalnative.com within 14 days of receiving your order, with your order number.
2. We will reply with the return address.
3. Send the unopened items back within 14 days of telling us you want to cancel.

Please do not send items to our registered address.

Refunds

We refund the price of the returned items and the standard delivery cost within 14 days of receiving them back (or of receiving proof that you have sent them). Refunds go back to your original payment method. For a change of mind, you pay the cost of sending items back.

Faulty, damaged or wrong items

Email orders@optimalnative.com within 30 days of delivery with your order number and a photo. We will replace the item or refund you in full, including return postage.

Free gifts

If you return an order that came with a free gift, the gift must be returned too, unopened.

This policy does not affect your statutory rights.